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Posted 19/01/2015 at 3:08pm
We are very pleased to announce that we have joined The Property Ombudsman (TPO) scheme.
TPO provides an impartial and independent dispute resolution service for consumer complaints. TPO is an independent organisation and deals with disputes referred by leaseholders or lessees of managed residential buildings against managing agents.
Managing Director, Paula Twist said, "We sincerely hope that our client's have no cause to use TPO. However, in the event they do, we hope that our voluntarily membership demonstrates that we are fully committed to our clients in getting our service right."
For more information please either contact us or visit www.tpos.co.uk.
Posted 11/02/2015 at 7:37pm
We have created a new resident's information pack which, as the name suggests, all new residents to our sites with useful information. Merryfeld Park and Archers Green are already on and the rest will soon follow. Please take a look and let us know if you have any feedback! PBT.