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Posted 20/05/2015 at 9:31am
Cleaned By Mr Broken ….
I have recently had the unfortunate task of letting a contractor go. I say unfortunate because let’s face it, none of us actually look forward to telling somebody ‘… sorry you are no longer needed …’ or ‘ … your work just isn’t up to scratch …’.
This particular contractor took it pretty bad having worked on one of our larger block managed sites for ten years. I know he took it pretty bad as during his last visit he left me little ‘notes’ on the resident’s boards … ‘cleaned by 10 years loyal servant with knife in back’ … ‘cleaned by the lowest form of human existence’ and ‘cleaned by mr broken’.
The chap in question fell into the work just isn’t up to scratch category and hadn’t improved despite regular feedback so he was asked to leave.
The ‘notes’ left me chuckling, a little annoyed and lastly sad as he was obviously upset, however, the question that came to mind was ‘how do we get the best out of our contractors and how do they get the best out of us?’
I spoke with Urban Living’s Operations Director, Pete Twist, who has managed contractors for a number of years who said ‘I don’t see my contractors as a separate entity or it being us and them, I have always got the best by working in partnership as at the end of the day we have the same goal of getting a job done well’. With that in mind, here are our top tips for getting and keeping the best.
1. Small to medium size contractors depend on cash flow so prompt payment of their invoices is essential.
2. Get to know your contractor. We all know the old adage of it’s not what you know but who; however, with your contractors this is essential. You never know when you need them to go that extra mile and having a good relationship will get you there. This goes for your new contractors as well as the longstanding ones.
3. Referrals. If you are happy with your contractor why not recommend them to others? They will appreciate the business and will undoubtedly return the favour when they get the opportunity.
4. Set a benchmark. We all need to know what we are aiming for and to be measured against it.
5. Say thank you. Everybody likes to be appreciated and if we’re really honest, we all get the glow when somebody takes the time to say thank you, you did a good job.
Posted 21/10/2015 at 1:02pm
We are looking at installing a bike shelter around the development to try and keep the common areas clear of bikes. If you have any suggestions on the type of bike shelter or a potential location please get in touch. PBT.