Having over 30 years’ experience in block management, we take our role as block managers very seriously. We want you to feel comfortable in your surroundings and reassured that your block is being managed properly. We understand this is your home. We have therefore created Urban Living Values – the values we expect all our team to work to.
Visible: We are here for you. You can email or pick up the phone. There is no automated answering system. When you call you will speak to one of our team directly and in the UK. We do not hide away. You will be appointed your own individual property manager whom you will be able to call and meet at the building.
Accountable: We’ll do what we say we are going to do when we say we are going to do it. We always keep you informed and send regular updates of building works.
Transparency: Everything we do from decisions to charging is clear and explainable. Regular financial reports and building reports are available for the Directors monthly. You can also access your service charge account online. Paying your service charge is also hassle free on our secure website.
Organised: We have implemented internal processes and procedures so you will always get a high level of attentive care and not provided useless information.
Experts: We have managed blocks for over 30 years and are confident to say that we have the expertise to start a management structure from scratch or pick up where another management company has left off.
A small example of what we do
We will remove the worry and liability of day to day management tasks such as:
We believe that communicating with our clients is key to successful smooth management of your building. As part of our service, we provide a secure web portal for our clients which contains useful information about the building as well as relevant updates on the day to day aspects of the development.
Please get in touch with us to find out how our service can help you.